Recent work · Fintech
One global culture for a high-growth fintech.
A global payroll business scaling from processing provider to platform, with its culture under strain.
What was in the way
The company's global growth had spread it across many countries just as it shifted strategy from a payroll processing provider to a platform provider, meaning faster growth and new territories still to come. The existing culture was under strain, and a new Global HR Director wanted to redesign it to lift both performance and engagement.
What we did
We ran a rapid culture assessment of existing people data, a survey and interviews, to find where culture was fuelling performance and where it was holding it back. Working with the executive team we defined a new set of values and translated them into a behavioural competency framework, a clear day-to-day guide at leadership, manager and employee level, and engaged employees across every country so the values worked across national and cultural differences.
What changed
Twelve months on, the business reported consistently high performance globally, and won an industry supplier-of-the-year award.